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Useful contacts
CALL CENTRE
8 800-555-3-555 Russia toll free number
+1-877-747-1191 USA toll free number (working hours: from 06.00 to 24.00)
Transaero Airlines contacts
Working field: Phone, e-mail: Service, working hours:
European call center
Austria +43720883404
Czech +420228881661
France +33368780182
Germany +493056796804
Greece +302111980182
Italy +39 06 948 00 164
Lithuania +37052140289
Latvia +37167199393
Portugal +351308803042
Spain +34932200556
Turkey +902429880233
UK +442031295851

from 08.00 to 20.00 (Central European Time)
Transaero Airlines Web-shop

Contact our online support on questions
of purchase and payment for your bookings on official Transaero site
and send proposals for cooperation
in the field of e-commerce.
rev_reservation@transaero.ru
24/7
  •  Questions on buying tickets via the Site www.transaero.ru (.com/ .us/ .de)
  •  Questions on the Site www.transaero.ru (.com/ .us/ .de) workflow
  •  Questions on payment via Site www.transaero.ru (.com/ .us/ .de)
  •  Questions on refund tickets of www.transaero.ru (.com/ .us/ .de)
  •  Proposals for cooperation
"Transaero Privilege"
client support
»

Learn about our special programs,
about points collecting and amenity
In Moscow
+7 (495) 788-61 50
privilege@transaero.ru
09:00-20:00
  •  Questions about "Transaero Privilege" program
  •  Questions on Co-branded programs
  •  Questions on terms of collecting points
    and getting a reward
Web check-in support

Direct to us questions
on check-in via Site
8 (800) 555-3-555 ext.6
e-mail: web@transaero.ru
Skype: transaerowebsupport
24/7
  •  Questions on Web Check-in
  •  Questions on Web Check-in workflow
Hotel booking service

Support service for hotel booking (booking, cancellation, change)

Service provided by a partner – ostrovok.ru
8 (800) 775 22 82
hotels@transaero.ru
24/7
  • Questions about booking hotels
Car hire booking service:

Support service for car hire (booking, cancellation, change).
 
Service provided by a partner - rentalcars.com
+ 7 (499) 346 61 49

Manage my booking

Online appeal  (feedback form)
Support by phone
Mon - Fri: 10:00 - 19:00 MSK
Sat and Sun - closed

Support via the Online appeal (feedback form) - 24/7.
Taxi order service

The service is available in the following cities:
Moscow, Rostov-on-Don, Krasnodar, Kazan
+7 (499) 322-33-81
24/7
  • Questions about ordering a taxi online: taxi.transaero.ru
  • Taxi order call, cancel, change
Package tours booking service:

Support service for booking package tours

Service provided by a partner - «Biblio Globus» tour operator
+7 (495) 781-93-92
zakaz@bgoperator.com

Emergency support for tourists:
+7 (495) 410-0504
Monday-Friday: 10: 00-19: 30 MSK
Saturday: 10: 00-17: 00 MSK
Sunday: Closed

Questions about booking tours on the website: tours.transaero.ru
Baggage tracing group

Our experts will assist you
in searching your lost baggage
+7 (495) 644 07 31
lostandfound@transaero.ru
09:00-18:00
  •  Questions on searching lost baggage
  •  Questions on baggage tracing system
  •  Questions on baggage status
Group transportation
Special sale division


Direct your questions about
group transportation booking
+7 (499) 270 43 21
groups@transaero.ru
09:00-18:00
  •  Questions on group fares
  •  Questions on booking a group
Cargo transportation

Learn how to book cargo and
how to arrange its transportation at the airport
+7 (495) 788 80 80
(booking)
24/7
  •  Questions on cargo booking
  •  Questions on cargo execution
  •  Questions on payment for cargo
Providing information to passengers

Request written inquiery
(chargeable service)
+7 (495) 788 80 80
  •  The fact of transportation
  •  The fact of booking/payment
  •  The cost of purchased transportation
  •  The distance (flying time)
  •  The fact and reason of flight delay
Press-office

For domestic and international media
+7 (495) 937 84 77
pr@transaero.ru
intmedia@transaero.ru
(for international media)
09:00-18:00
  •  Contact press-office
Sales advertisement division

For advertising agencies

reklama@transaero.ru
09:00-18:00
  •  Questions on coop advertising
Human resources department

For jobseekers
+7 (495) 221 01 61
job@transaero.ru

09:00-18:00
  •  Information on vacancies
Central office
Russia, Moscow
11a, Zubovsky boulevard., 119021
(for posting onfly)

info@transaero.ru
09:00-18:00

Our contacts

We draw your attention that the majority of Transaero Airlines divisions are located in Moscow and work from 9.00 to 18.00 of Moscow time.

Call Centre works 24/7.

Online customers support works 24/7 via e-mail.